Job Description

Location Manager-Cemeteries

Work where your Faith is! More than 500,000 people see a positive difference in their lives every day through the ministries of the Archdiocese of Milwaukee. Our Mission is to proclaim the Gospel of Jesus Christ by calling, forming, and sending disciples to go and make new disciples.

The Mary Mother of the Church Pastoral Center, located in St. Francis, is the main office for the Archdiocese of Milwaukee. The archdiocese covers 10 counties in Southeast Wisconsin and includes almost 200 parishes and over 100 Catholic schools.

The Location Manager reports directly to the Director of Cemeteries and is primarily responsible for executing the business, financial, organizational, and mission strategies for the location, with all location staff. The Location Manager is part of the archdiocesan cemetery leadership team., demonstrating collaboration and partnership with other Location Managers to continually learn and reapply improvements and best practices. The Location Manager is a role model for Archdiocese values, coaching and developing employees across all functions including sales, grounds, maintenance, and administration to ensure compliance with archdiocese and cemetery processes and programs.

Key Responsibilities:

• Lead & Manager all staff members to the archdiocese service standards and processes, ensuring the Family Experience is superior in service and delivery
• Oversee service operations team
• Assure compliance with legal and safety requirements, archdiocese policies, Church directives and vendor management
• Lead a safe and healthy working environment including the Archdiocese Code of Ethics, state, and federal legal requirements and policies
• Implement archdiocesan culture initiatives
• Build the capability of the location staff and enable a positive and productive working environment
• Lead daily location meetings, addressing and resolving needs and issues
• Provide management and coaching of Family Sales Advisors, Grounds and Maintenance, and administrative staff at the cemetery
• Lead community stakeholder management
• Lead effective administration of processes to meet budget and service goals

Skills and Qualifications:

• Knowledge of the Catholic faith, rituals, and traditions, and order of Christian funerals
• Knowledge of the grief process and content
• Excellent written communication skills, including active listening skills, and ability to create documents, reports, and instructions
• Ability to maintain confidentiality, integrity, and to foster trust
• Ability to use the full Microsoft Office Suite, Zoom, and other software
• Strong organizational, project management, and prioritization skills, and ability to handle multiple priorities and deadlines
• Critical thinking skills
• Ability to create and present professional presentations and training for internal and professional groups in person and virtually

Education, Training and/or Experience:

• Bachelor's degree in sales, marketing, management, or related field experience required
• Minimum of three years supervisory experience required, including coaching and motivating teams
• Bilingual in Spanish and English required

Working Environment

• On-site work at St. Joseph Cemetery-S22 W22890 Broadway. Waukesha, WI 53186
• Occasional evening or weekend work is required
• Occasional travel within the Archdiocese of Milwaukee
• A valid driver's license and reliable vehicle are required
• Occasional lifting up to 35 pounds

Compensation and Benefits:

The position is a full-time (40 hours per week), salaried position working in-person at the Archdiocese of Milwaukee Pastoral Center. The Archdiocese of Milwaukee provides a full scope of employment benefits, including medical, dental, vision, flextime, Catholic school tuition assistance for children of employees, 403b, and a pension program. Infrequent weekend and evening meetings and some travel to parishes throughout the archdiocese is required. Mileage reimbursement is available.

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