Job Description

Oxford Nanopore Technologies (ONT) is seeking a commercially focused and customer-oriented Field Applications Scientist (FAS) to join our Technical Services team. Reporting to the Technical Services Manager, you will work closely with customers, prospective clients, and internal stakeholders to drive technology adoption, support business growth, and ensure customer success with ONT products and workflows. This is a customer-facing role that combines technical expertise with commercial acumen. The successful candidate will partner closely with Sales and cross-functional teams to support strategic opportunities, deliver technical guidance, and build strong customer relationships. Success in this role requires excellent communication skills, scientific credibility, and the ability to provide creative solutions to complex challenges. This is a field-based role supporting Massachusetts, Rhode Island, and Connecticut. Frequent travel, up to 70%, within the assigned region, is required. Partner with Sales to support commercial opportunities and provide technical expertise throughout the customer lifecycle. Deliver pre-sales and post-sales technical support, including customer consultations, workflow discussions, training, and troubleshooting. Build and maintain strong technical relationships with customers, ensuring successful adoption and utilization of ONT technologies. Deliver presentations, workshops, seminars, and training to a wide range of audiences. Collaborate effectively with Technical Services, Sales, Product Management, Marketing, and other internal teams to achieve customer and business objectives. Develop and execute engagement plans for strategic accounts, aligned to customer needs and business priorities. Provide timely customer, market, and competitive feedback to internal stakeholders. Accurately document customer interactions and support activities within ONT's CRM systems. Contribute to a team-first culture by supporting colleagues, customers, and strategic initiatives beyond assigned territory responsibilities when required. Frequent travel is expected as part of this role. A commercially focused scientist who can balance technical excellence with customer and business objectives. A strong partner to Sales and other internal teams in supporting account strategies and commercial growth. A proactive and creative problem-solver with excellent troubleshooting skills. A self-motivated individual who thrives in a dynamic, customer-facing environment. PhD in Life Sciences preferred, or a Master’s degree with relevant commercial, customer-facing, or scientific applications experience. Strong laboratory background in molecular biology, genetics, genomics, sequencing, or a closely related discipline. Experience supporting experimental design, sample preparation, workflow optimization, and data analysis. An exceptional scientific communicator and presenter who can translate complex technical concepts into compelling, customer-relevant stories. Demonstrated scientific troubleshooting and problem-solving capabilities. Proficiency with Microsoft Office applications. 1-2 years of commercial and customer-facing experience.

• Experience with bioinformatic workflows for sequencing data analysis.
• Ability to uncover underlying customer needs, identify opportunities for broader technology adoption, and proactively partner with Sales to grow accounts.
• Experience delivering scientific training, workshops, or customer presentations.
• Familiarity with CRM systems such as Salesforce.

The final offer will be based on the successful candidate’s skills, experience, qualifications, and internal equity. This role may also be eligible for an annual bonus and equity awards based on individual and company performance. Additional benefits include short-term and long-term disability coverage, basic life insurance, and commuter benefits, among others. We select and employ candidates based on their merits, qualifications, and ability to perform the responsibilities of the role, without regard to gender, marital status, race, religion, color, age, disability, sexual orientation, military status, or veteran status. If you require an accommodation during the application or interview process, please contact human.LI-Remote #LI-SH The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.

Job Tags

Temporary work, Work at office, Remote work

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